Reviews

The reviews that truly matter

Our greatest satisfaction is seeing our customers happy with their new glasses.This is why we want to share with you the reviews left on Google and TrustPilot: real experiences, honest stories, and feedback that reflect the quality of our products and service. Discover what people who choose Design Optical every day say about us.

  • Kevin Fittz — 5★

    I’m an American in Rome for work. I had trouble with a new pair of contacts, and contacted Design Optical on a Saturday. Through WhatsApp, I was able to communicate my concern, and they checked my eyes free of charge. Very sweet, caring and professional.
    5/24/2025

  • Victoria Mc Auley — 5★

    The most amazing glasses. The staff is incredible. The whole experience was perfect. A special thank you and I will see you again very 🔜
    6/26/2024

  • Alessandra Tisot — 5★

    Simona and Massimo’s professionalism is outstanding. They have a wide selection of best brands available to try on and to feel special ! All unique and interesting frames of modern designers are picked to suit your style and personality. They just ‘know’ which one is good for you. The experience is accompanied by modern machines to test your sight and .. there you are! Just wear them and enjoy!! Well done Massimo and Simona … my collection of glasses in my drawer is large and … expanding 😜

    2/13/2024

  • SASIDHARAN. C.P — 5★

    very very spectacular retail outlet in italy rome. optical products and sun glasses everything else is your choice . special design and the model of spex is very different and modern styles and various colors and patterns and sizes of the products available for any age group

    9/8/2022

  • Emel Çelik — 5★

    I've been on a hunt of a certain Italian handmade brand, which is very hard to find and almost impossible to purchase online. Especially if you live in North America like me, you are limited to what your opticians bring in to the store. I found what I was looking for on Design Optical's website. Tried to purchase online and there was a technical problem. I wrote them about it and they not only immediately fixed the problem, but kindly offered me a discount, too. Furthermore, Maximo was so nice and patient to accommodate all my questions. He took the extra time to send me the pictures of all new models, too. They shipped my glasses immediately after purchase and made sure I was informed. All in all, great experience and amazing customer service. They also have an extraordinary range of glasses & sunglasses. I will definitely be back to shop more and hopefully one day in person, too. Greetings from Canada! 🙋🏻‍♀️

    12/18/2020

  • I don't read Italian so I can't finish…

    I don't read Italian so I can't finish this survey. But ordering and receipt went smoothly. And I love these frames. I ordered them to replace ones I broke and wanted the same color. Thank you so much. Karen
    Jun 16, 2025

  • Bryan M.

    Great experience. I wanted a pair of hard-to-find optical frames, and they helped me by placing a special order for them. International shipping was very fast and the package was wrapped beautifully. The frames were fantastic and just what I wanted. Massimo was very helpful and communicative. Will shop here again.

    March 26,2022

  • Nikola Iliev - BG

    Great and fast service with a variety of quality products.

    Apr 7, 2025

  • Raphael Monteiro - BR


    Excellent experience. I’m from Brazil, and Simona and Massimo were very professional and helped me a with the purchase of 2 glasses. I will buy from them again. Congratulations Design Optical! I’m very happy.

    Mar 31, 2024