FAQ & Global Support
Welcome to the Design Optical Help Center. Whether you are in the heart of Rome or anywhere else in the world, we are committed to providing a seamless and secure shopping experience. Below you will find detailed information about our curated selection of independent brands (such as Kuboraum and Theo), our DHL Insured Shipping policy, and the personalized styling advice provided by Massimo and Simona.
FAQ
Purchase & Design
Can I find niche designer brands that are hard to find?
Yes, we specialize in avant-garde brands like Kuboraum, Theo, Oscar Mamooi, and Akoni. We also handle special orders for rare models.
How can I be sure about the color when buying online?
We provide personalized WhatsApp consultations, sending HD photos and videos to show you the real colors and textures of the frames.
Are the glasses authentic?
Absolutely. Every frame is 100% authentic and is shipped with its original case, microfiber cloth, and certificates of authenticity.
FAQ
Shipping & Costs
Is the international shipping safe and insured?
Yes, we use DHL Insured Shipping. We cover loss, theft, and damage during transit, giving you maximum peace of mind with every order.
How long does international delivery take?
Shipping to the USA, UK, and Europe is very fast, usually arriving within 2-4 business days.
How are the glasses protected during transit?
We use "bomb-proof" reinforced packaging, sealed with traditional wax to ensure product integrity and a premium unboxing experience.
Will I have to pay customs duties?
For non-EU shipments, duties are the responsibility of the recipient. We provide all necessary documentation for smooth and quick customs clearance.
FAQ
After-Sales
Do you provide support after the purchase?
Yes, our team (Massimo and Simona) is always availablevia Chatfor any technical support or questions after delivery.
Can I order prescription lenses with my frames?
Certainly. Send us your prescription, and our expert opticians will fit high-quality lenses before shipping your glasses.
Can I visit your store if I am in Rome?
We would love to meet you! Visit our showroom in Viale dei Colli Portuensi for a live fitting and a professional eye exam.
Still have questions?
Our experts Massimo and Simona are ready to assist you in real-time. Simply click the chat icon in the bottom right corner of your screen to start a conversation with us right now.
